FAQs

* if you have any other questions please give me a call.
613-220-9342

How long does it take for my custom build?

This will depend on my current project list, size of your project, length of design time and availability of materials. Typically I like to get larger projects out in 4 – 8 weeks but this is just a rough estimate. Please talk to me and we can work out a schedule that is possible for both of us.

Are the materials you use sustainable and green?

Yes! We are a proud Ontario Wood Partner which means that at least 75% of the wood used in our products must be from tree species that are indigenous to or are commercially grown in Ontario and are harvested from sustainably managed forests in Ontario.

I also use a massive amount of reclaimed wood and urban lumber. This reduces the amount sent to the burn pile or the landfill. Reducing waste is a huge part of what our mission is all about and using reclaimed, urban or sustainable locally grown wood is very important to us. Many of our suppliers live, work and harvest materials within 25 minutes to our shop!

How many people does a table seat?

Tables can fit anywhere from 4 to an unlimited amount of people. typically an 8 foot table will allow for 4 people per side which is 24” of space per person.

Please refer to our table sizing guide here for more info

I spilt something on my table! Now what?

Quickly wipe up the spill once you notice it. Our finishes are resistant to spills but as with any wood furniture, proper maintenance and care is required. If there is and damage please contact us to have it repaired

What type of finish is on my TH Custom Woodwork piece?

I use a variety of finished depending on the material the piece is made from and the intended use of the piece. Most common finishes I use are Osmo, Rubio Monocoat, water-based polyurethane, oil based polyurethane and varnish. Please ask me what the finish is on your piece and I will also provide proper care instructions upon delivery of your item

Do you deliver?

I do make deliveries in the Ottawa area and have been known to do special deliveries to Toronto, Montreal, London, Waterloo and more. I also offer shipping. Please discuss with me to find out the best option for you.

Can I collect my items directly from the shop?

Yes of course! Once the item is finished we will arrange a time for you to pick up your piece.

Do you ship across Canada and the US.?

Yes we do. Shipping prices will vary depending on the location. Please discuss with me beforehand so we can figure out the best method of getting your piece to you.

Where are you located?

My shop is located just on the edge of west-end Ottawa. I often do visits at my shop to discuss project but also make trips to clients spaces so that I can see the location and obtain measurements for the build.

Do you sell barnwood and live-edge slabs?

Yes I do! our stock of reclaimed material is always revolving so reach out here and we can see what we have. If we don’t have what you need on hand we can source most items with in a week or two. For live edge slab check our for sale page to see what we have available or reach out directly as these too are always changing and may not be uploaded to the site yet.

Can I buy beams to turn into mantles myself?

Yes, we have a stock of beams ready to be cut to length and picked up. Or we can take it to any level of finishing to help you with the process right up to the mounting stage. Just let us know what you need and want